The term “mass customization” was coined in 1987 in Stanley M. Davis’ book “Future Perfect.” Fifteen years later, “Metropolis” magazine called mass customization the number one design idea for the 21st century.
Today, there are numerous examples of mass customization, that is, offering customized products to the masses, but the concept has gone way beyond LL Bean’s monogramming. A good example is Levi Strauss. The company’s new $20 million Original Levi’s Store in San Francisco is part theater, part art gallery, part museum, part cinema, and part rave. With 70,000 watts of digital audio, a biometrics recognition system, a 3D body scanner, and a ton of video screens, shoppers are in for an interactive, memorable experience and unequalled opportunities to take those old 501s to a new level. (more…)
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